Refund Policy

Last Updated: March 5, 2026

Introduction

The Welland Soccer Club (WSC) is committed to providing a fair, transparent, and consistent refund policy for all members and programs.

The club operates multiple programs including House League, Competitive Teams (Welland Wizards), camps, clinics, tournaments, and leagues. Because each program has different financial commitments and timelines, refund eligibility varies by program type.

All refund requests are subject to administrative costs already incurred by the club and the commitments made on behalf of players, teams, and leagues.

1. House League & General Programs

(House League, camps, clinics, training programs, and other grassroots programming)

Before the Program Start Date

A full refund, less the applicable administrative fee, will be provided if the request is submitted before the official program start date.

Within Two Weeks of Program Start

A partial refund may be granted, prorated based on participation, less the applicable administrative fee.

After Two Weeks of Program Start

No refunds will be issued after two weeks from the official program start date except under exceptional circumstances as outlined in this policy.

2. Competitive Teams (Welland Wizards)

Competitive team participation requires significant financial commitments by the club, including league registrations, coaching contracts, tournament commitments, uniforms, and administrative planning.

Because these costs are incurred well in advance of the season, refunds are limited once a player commits to a team.

Player Commitment

A player is considered committed to the team once they accept their roster position following tryouts.

Refund Schedule

Example

If the program cost is $700:

• Upon accepting roster position → $350 non-refundable
• January 1 → $525 non-refundable
• March 1 → $700 non-refundable

These benchmarks reflect the financial commitments made by the club on behalf of the team.

Uniforms and Equipment

Any uniforms, goalkeeper kits, or equipment ordered specifically for the player are non-refundable once ordered. Items may be provided to the player if already purchased.

Player Withdrawal

If a player withdraws from the team after committing to the roster, the refund (if any) will be determined based on the refund schedule above.

3. Team-Based Registrations

(Festivals, Tournaments, Youth Indoor Competitive League (YICL), and similar programs)

Some programs are registered at the team level by the coach or team manager.

Because these registrations are paid in advance and are typically non-refundable to the club:

• Fees related to tournaments, league registrations, or team travel are generally non-refundable once the team has been registered.
• These costs are committed on behalf of the entire team and cannot be refunded if a player withdraws.

4. Exceptional Circumstances

Refund requests outside the standard policy may be considered in exceptional situations, including:

• Medical reasons supported by a doctor’s note
• Relocation outside the club’s geographic area
• Season-ending injury
• Other circumstances reviewed by the WSC Board of Directors

Approved refunds may be issued as:

• A prorated refund; or
• A club credit for future programs

Club credits may be issued instead of cash refunds at the discretion of the Board of Directors.

5. Administrative Fee

An administrative fee applies to all approved refunds to cover registration processing, payment fees, and administrative costs.

This fee is non-refundable and non-negotiable.

6. Refund Request Process

Submission

Refund requests must be submitted in writing via email to the Welland Soccer Club.

Documentation

Requests due to exceptional circumstances must include appropriate supporting documentation, such as:

• Medical documentation
• Proof of relocation
• Other supporting information as required

Review

Refund requests will be reviewed by the club within fourteen (14) days of receipt.

Processing

Approved refunds will be processed within thirty (30) days using the original method of payment whenever possible.

7. Policy Modifications

The Welland Soccer Club reserves the right to modify this policy as required. Any updates or revisions will be published on the club website.

8. Contact

For questions regarding this policy or to submit a refund request, please contact:

Welland Soccer Club
Email: info@wellandsoccerclub.com
Phone: 365-880-2992

For general club information, please visit the Welland Soccer Club website.