Introduction
The Welland Soccer Club (WSC) is committed to providing a transparent and fair refund policy for our members. Understanding that circumstances can change, we have outlined our policy regarding the refund of membership fees, program fees, and other payments made to the club.
Refund Eligibility
Refunds are processed based on the criteria below, taking into consideration the administrative costs and commitments made by the club based on anticipated membership.
Membership and Program Fees
- Full Refund: A full refund, less an administrative fee, will be provided if the request is made before the official start date of the season or program.
- Partial Refund: A partial refund may be granted if the request is made within two weeks after the official start date of the season or program. The amount refunded will be prorated based on participation and less an administrative fee.
- No Refund: No refunds will be issued for requests made more than two weeks after the start date of the season or program, except under exceptional circumstances.
Exceptional Circumstances
Refunds after the no-refund period may be considered under exceptional circumstances, such as:
- Medical reasons, supported by a doctor’s note.
- Relocation outside the club’s geographical area, supported by proof of new residence.
- Other circumstances reviewed on a case-by-case basis.
In such cases, the refund will be prorated based on participation to date and less an administrative fee.
Administrative Fee
An administrative fee is applied to all refunds to cover the costs incurred by the club in processing registrations and payments. This fee is non-negotiable and non-refundable.
Refund Process
- Request Submission: Refund requests must be submitted in writing to the WSC administrative office, either via email or postal mail.
- Documentation: Requests for refunds due to exceptional circumstances must include relevant documentation (e.g., medical note, proof of relocation).
- Review Period: Refund requests will be reviewed within two weeks of submission. The club reserves the right to request additional information if needed.
- Refund Issuance: Approved refunds will be processed and issued within 30 days of approval, using the original method of payment whenever possible.
Non-Refundable Costs
Please note that certain costs, such as uniforms or equipment fees, may not be refundable once ordered or distributed. Members are encouraged to review the specific terms and conditions of their registration for details.
Policy Changes
WSC reserves the right to modify this Refund Policy at any time. Changes will be communicated through the club’s official channels and updated on our website.
Contact Information
For questions or to submit a refund request, please contact us.
We thank our members for their understanding and cooperation with this policy. The Welland Soccer Club is dedicated to ensuring a positive experience for all members while maintaining financial responsibility and sustainability for the club.